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CUSTOMER CARE

Contact blotteray

Contact the blotteray Customer Care team for product questions, order assistance, payment support, shipping and tracking, returns, refunds, product care, or website-related questions.

Last updated: August 27, 2026

CUSTOMER SUPPORT AT A GLANCE

EMAIL Customer Care
PHONE Support Contact
1–2 Business Days Response
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OFFICIAL SUPPORT EMAIL

service@blotteray.com

For product, order, payment, shipping, tracking, return, refund, or website questions, contact us at service@blotteray.com .

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CUSTOMER SERVICE PHONE

+86 152 4260 4194

Phone support may be used for general Customer Care inquiries. For order-specific issues, email is recommended so supporting information can be reviewed accurately.

1–2 Business Days

RESPONSE TIME

When Can You Expect A Reply?

We typically respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high support volume.

CONTACTING US ABOUT AN ORDER

Information That Helps Us Assist You

01 Order Number Include your order number whenever available.
02 Order Email Use or provide the email address connected with the purchase.
03 Issue Details Clearly describe the question or problem you need help resolving.

HOW WE CAN HELP

01

Product Questions

Ask about available dimensions, materials, storage details, finishes, care guidance, or product information before purchasing.

02

Order Support

Contact us about order confirmation, order status, cancellation requests, or changes before fulfillment when possible.

03

Shipping & Tracking

Get help with tracking information, delivery updates, delayed packages, or other shipping-related concerns.

04

Returns & Refunds

Contact Customer Care before sending a return. Our team will review eligibility and provide the applicable return authorization and instructions.

IMPORTANT RETURN INFORMATION

Registered Business & Designated Return Address

blotteray uses the same address as both its registered business address and designated return address for approved customer returns.

RETURN ADDRESS Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch

If you wish to request a return, contact service@blotteray.com first. Customer Care will review eligibility and provide the applicable return authorization and instructions before shipment.

OFFICIAL BUSINESS INFORMATION

Xiamen Zhenzan Information Technology Co., Ltd.

blotteray is owned and operated by Xiamen Zhenzan Information Technology Co., Ltd.

Registered Business & Return Address Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch

This address serves as both the company's registered business address and the designated return address for approved blotteray customer returns. Please obtain return authorization before sending any return parcel.

blotteray CUSTOMER CARE

Need Assistance?

Contact our Customer Care team for product questions, order support, payment assistance, shipping, tracking, returns, refunds, product concerns, or website support.

CUSTOMER SERVICE PHONE +86 152 4260 4194
LEGAL COMPANY Xiamen Zhenzan Information Technology Co., Ltd. REGISTERED BUSINESS & RETURN ADDRESS Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch

The address above serves as both the registered business address and designated return address for approved blotteray returns. Please contact Customer Care before sending a parcel.

Xiamen Zhenzan Information Technology Co., Ltd. · blotteray · blotteray.com