Term of Servie
Agreement to These Terms
By accessing blotteray.com, creating an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service and any policies referenced within them. If you do not agree with these Terms, please do not use our website or services.
Website Use
You may use blotteray.com only for lawful personal shopping purposes. You must not misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious code, or use the website for fraudulent or unlawful activities.
Account & Order Information
You are responsible for providing accurate and complete contact, billing, shipping, and payment information. Please review your information carefully before submitting an order.
04 · PRODUCT INFORMATION
Product Descriptions & Appearance
We make reasonable efforts to display product descriptions, dimensions, materials, colors, images, and other information as accurately as possible. However, colors and visual details may vary depending on lighting, photography, display settings, materials, production batches, and the individual characteristics of decorative products. Please review the product information shown on the applicable product page before completing your purchase.
06 · PRICING
Prices & Charges
Product prices and applicable charges are displayed on blotteray .com and during checkout. Prices, promotions, and product availability may change from time to time. The amount shown during checkout before you submit payment is the amount applicable to that order, subject to correction of obvious errors.
07 · PAYMENT
Payment Terms
Payment must be completed using a payment method made available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable transaction.
08 · SHIPPING & DELIVERY
Shipping Terms
Available shipping methods, applicable shipping charges, and any free-shipping qualification are displayed during checkout. Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Actual delivery may be affected by carrier operations, customs processing, weather, destination restrictions, peak periods, address issues, or circumstances outside our reasonable control. Customers are responsible for providing a complete and accurate delivery address.
09 · RETURNS & REFUNDS
180-Day Return Policy
Eligible purchases may qualify for return within 180 calendar days after confirmed delivery in accordance with our Return & Refund Policy.
Return authorization must be obtained from blotteray Customer Care before sending a product back. Eligibility requirements, free approved return shipping, non-returnable items, damaged or incorrect product procedures, and refund processing are governed by the Return & Refund Policy available on blotteray.com.
10 · CANCELLATIONS & CHANGES
Order Changes & Cancellations
If you need to request an order cancellation, address correction, or other change, please contact Customer Care as soon as possible. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once fulfillment or shipping has begun. If cancellation is no longer possible, the applicable Return & Refund Policy may be used after delivery.
Intellectual Property
The text, graphics, logos, visual presentation, photographs, product imagery, website design, and other content displayed on blotteray.com are owned by or licensed to blotteray or Xiamen Zhenzan Information Technology Co., Ltd., as applicable. Such content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate authorization, except where permitted by applicable law.
12 · THIRD-PARTY SERVICES
Service Providers
Our website and order process may rely on third-party providers for services such as payment processing, hosting, shipping, analytics, and other operational functions.
13 · PRIVACY
Privacy Protection
Personal information collected through blotteray.com is handled in accordance with our Privacy Policy and applicable privacy requirements.
Limitation of Liability
To the maximum extent permitted by applicable law, blotteray and Xiamen Zhenzan Information Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, products, or services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
15 · EVENTS BEYOND OUR CONTROL
Service & Delivery Interruptions
We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, transportation disruptions, customs delays, natural disasters, government actions, telecommunications failures, labor disruptions, or other comparable circumstances.
16 · CHANGES TO THESE TERMS
Updates to the Terms of Service
We may update these Terms of Service when our business practices, website features, services, or applicable requirements change. The updated version will be posted on this page together with a revised “Last updated” date.
OFFICIAL BUSINESS INFORMATION
Xiamen Zhenzan Information Technology Co., Ltd.
This address is the company's registered business address and is not a general customer return address. Do not send products or return parcels to this address unless blotteray Customer Care specifically instructs you to do so.
CUSTOMER CARE
Questions About These Terms?
If you have questions about these Terms of Service, an order, or your rights when shopping with blotteray, please contact our Customer Care team.
Xiamen Zhenzan Information Technology Co., Ltd. · blotteray· blotteray.com
