Return Policy
RETURN POLICY AT A GLANCE
01 · RETURN WINDOW
180-Day Free Return Policy
Eligible return requests may be submitted within 180 calendar days after confirmed delivery. Requests submitted outside this period may not qualify unless otherwise required by applicable law.
02 · RETURN ELIGIBILITY
Original Condition
Preference-based return items should remain unused, uninstalled, and free from customer-caused damage or alteration.
Packaging
Original protective packaging, trays, keys, inserts, accessories, and included components should be retained whenever reasonably possible.
Proof Of Purchase
Your blotteray order number or another reasonable proof of purchase may be required to identify and process the return.
03 · HOW TO REQUEST A RETURN
Contact Customer Care Before Sending Anything Back
Contact Us
Email service@blotteray.com with your return request.
Provide Details
Include your order number, product, return reason, and relevant photos or videos where appropriate.
Receive Instructions
Wait for approval and follow the authorized return method and instructions provided by Customer Care. Approved returns use the designated return address shown below.
Returns sent without prior authorization may be difficult to identify and process correctly.
05 · FREE RETURN SHIPPING
Eligible Approved Returns Include Free Return Shipping
For eligible returns approved under the 180-day free return policy, blotteray will provide or authorize a return method that does not require the customer to pay the approved return shipping cost.
Please use only the return method or shipping arrangement provided or authorized by blotteray Customer Care. Independently arranged or unauthorized return shipping costs may not be reimbursed.
06 · ORIGINAL ORDER SHIPPING
Shipping Options For North America
The shipping option and charge applicable to a specific order are displayed at checkout before payment is submitted.
PREFERENCE-BASED RETURN
Original Shipping Charges
“Free Return” refers to the approved cost of sending an eligible product back to blotteray. An original Standard or Express shipping charge paid when the order was placed is not automatically refundable for a preference-based return unless otherwise required by applicable law.
MERCHANT-SIDE ISSUE
Damaged / Defective / Incorrect
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, blotteray will provide an appropriate replacement, refund, return, or other reasonable solution without requiring the customer to bear additional approved return costs.
07 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please Inspect Your Jewelry Box After Delivery
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact blotteray Customer Care as soon as reasonably possible.
Please provide your order number and clear photos or videos of the product, packaging, and issue where relevant so our team can review the situation and provide an appropriate solution.
08 · ITEMS NOT ELIGIBLE FOR RETURN
Return Limitations
09 · RETURN INSPECTION
What Happens After Your Return Arrives?
Once an approved return is received at the designated return address, we will inspect the item and included components to confirm return eligibility. Customer Care will then notify you of the result and proceed with the applicable refund, replacement, exchange, or other agreed solution.
10 · REFUND PROCESSING
5–10 Business Days
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned item has been received and inspected.
If Customer Care approves a refund without requiring the product to be returned, the 5–10 business day period begins after the claim has been approved.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
11 · EXCHANGES & REPLACEMENTS
Exchange Availability
Where appropriate, Customer Care may offer an exchange or replacement instead of a refund. Availability depends on product inventory, item condition, and the circumstances of the request.
12 · ORDER CANCELLATIONS & CHANGES
Contact Customer Care As Soon As Possible
If you need to request an order cancellation, shipping address correction, or another change, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If an order cannot be cancelled, the applicable return process may be used after delivery.
OFFICIAL BUSINESS INFORMATION
Xiamen Zhenzan Information Technology Co., Ltd.
The address above serves as both the registered business address of Xiamen Zhenzan Information Technology Co., Ltd. and the designated return address for approved blotteray customer returns. Please contact Customer Care and obtain return authorization before shipment.
blotteray RETURN SUPPORT
Need Help With A Return Or Refund?
Contact Customer Care before returning a product. Please include your order number and relevant information so our team can review your request and provide the appropriate return authorization and instructions.
The address above is the designated return address for approved blotteray returns. Please obtain return authorization before sending a parcel.
Xiamen Zhenzan Information Technology Co., Ltd. · blotteray · blotteray.com
