CUSTOMER HELP
Frequently Asked Questions
Find clear answers about blotteray artistic jewelry boxes, product details, orders, payments, shipping, tracking, cancellations, returns, refunds, and Customer Care.
Last updated: August 27, 2026
WHO OPERATES blotteray?
Xiamen Zhenzan Information Technology Co., Ltd.
blotteray is owned and operated by Xiamen Zhenzan Information Technology Co., Ltd.
The company operates blotteray.com and is responsible for product sales, order administration, Customer Care, shipping coordination, returns, refunds, and after-sales support.
PRODUCTS & DESIGN
What does blotteray sell?
blotteray specializes in artistic jewelry boxes designed to combine decorative form, practical storage, distinctive surface details, and organized compartments for personal accessories.
What types of jewelry can I store?
Storage capacity depends on the individual product design. Depending on the model, compartments may be suitable for rings, earrings, bracelets, necklaces, watches, brooches, and other small personal accessories. Please review the applicable product page before purchasing.
Where can I find dimensions and materials?
Available dimensions, materials, finishes, storage configuration, included components, and other specifications are displayed on the applicable product page. Contact Customer Care if you need additional available information before purchasing.
Can product color or texture vary slightly?
Minor differences in color, texture, finish, and appearance may occur because of materials, production characteristics, photography, lighting, and individual screen settings.
How should I care for my jewelry box?
Follow the care information supplied with the product. In general, keep the jewelry box in a dry indoor environment, avoid harsh cleaning agents unless specifically recommended, and use a soft clean cloth for routine surface care.
ORDERS & CHANGES
How do I know whether my order was placed successfully?
After checkout has been successfully completed, an order confirmation should be provided using the contact information submitted during checkout. Please keep your order number for future Customer Care requests.
Can I cancel or modify an order?
Contact blotteray Customer Care as soon as possible. We will make reasonable efforts to assist, but cancellation or modification may no longer be possible after fulfillment or dispatch has begun. If cancellation is no longer possible, the applicable return process may be used after delivery.
Can I change my shipping address?
Contact service@blotteray.com as soon as possible if you notice an address error. Address changes cannot be guaranteed once fulfillment or shipping has begun.
What information should I include when contacting you about an order?
Please include your order number, the email address used for the purchase, and a clear explanation of your question. Photos or videos may also be requested when relevant to damaged, defective, incomplete, or incorrect products.
PAYMENT
Which payment methods does blotteray accept?
The payment methods available for your specific order are displayed during checkout. Availability may vary depending on location, currency, device, order value, and payment-provider availability.
Why might a payment be declined?
Payment may be declined because of incorrect billing information, insufficient funds, authorization restrictions, transaction limits, security checks, or payment-provider requirements. Please review your information or contact your payment provider when necessary.
What should I do if I notice a payment issue?
Contact service@blotteray.com with your order number and relevant transaction information. For security, please do not send full payment card numbers, PINs, passwords, or security codes by email.
SHIPPING & DELIVERY
How much does shipping cost?
For eligible North American orders, Standard Shipping is $5.99 for order amounts from $0.00 to $49.98. Free Shipping is available for eligible orders of $49.99 or more. Express Shipping is $7.99 where Express service is available. The final available shipping options and charges are displayed during checkout.
When will my order be shipped?
Orders begin processing after successful payment confirmation. The applicable processing and estimated delivery information should be reviewed in the Shipping Policy and the information presented during checkout.
Can I track my order?
Tracking information will be provided after dispatch when available. Carrier systems may require additional time before the first tracking update appears.
What should I do if my package is delayed?
If tracking has not updated for an extended period or your shipment appears substantially overdue, contact service@blotteray.com with your order number so Customer Care can review the available delivery information.
Tracking says delivered, but I cannot find the package. What should I do?
Check the delivery location, household members, nearby secure areas, and any carrier notice. If the shipment still cannot be located, contact Customer Care with your order number so the delivery can be reviewed.
RETURNS & REFUNDS
What is the blotteray return window?
Eligible return requests may be submitted within 180 calendar days after confirmed delivery.
Are eligible returns free?
Yes. For eligible returns approved under the 180-day free return policy, blotteray will provide or authorize a return method that does not require you to pay the approved return shipping cost. Independently arranged or unauthorized return shipping costs may not be reimbursed.
How do I request a return?
Contact service@blotteray.com before sending anything back. Include your order number, the product you wish to return, your reason for the request, and relevant photos or videos where appropriate. Customer Care will review the request and provide authorized return instructions for eligible returns.
Where should I send my return?
The designated return address is the same as blotteray's registered business address:
Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch
Please contact Customer Care and obtain return authorization before sending your parcel so the return can be correctly identified and processed.
What if my jewelry box arrives damaged, defective, or incorrect?
Contact Customer Care as soon as reasonably possible with your order number and clear photos or videos where relevant. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, blotteray will provide an appropriate replacement, refund, return, or other reasonable solution without requiring you to bear additional approved return costs.
Is the original shipping fee refundable?
Free Return refers to the approved cost of returning an eligible item to blotteray. An original Standard or Express shipping charge paid for a preference-based order is not automatically refundable unless otherwise required by applicable law.
How long does a refund take?
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned product has been received and inspected. If a refund is approved without requiring a return, the 5–10 business day period begins after approval. Your payment provider may require additional processing time.
IMPORTANT RETURN INFORMATION
Registered Business Address & Designated Return Address
blotteray uses the same address as both its registered business address and designated return address for approved customer returns.
DESIGNATED RETURN ADDRESS
Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch
Please contact
service@blotteray.com
before sending a return. Customer Care will review your request, confirm eligibility, and provide the applicable return authorization and instructions before shipment.
PRIVACY & SECURITY
How Is My Information Handled?
Personal information associated with website use, orders, payment processing, shipping, Customer Care, returns, and refunds is handled in accordance with the blotteray Privacy Policy and applicable requirements.
OFFICIAL BUSINESS INFORMATION
Xiamen Zhenzan Information Technology Co., Ltd.
Registered Business & Return Address
Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch
This address serves as both the registered business address of Xiamen Zhenzan Information Technology Co., Ltd. and the designated return address for approved blotteray customer returns. Please obtain return authorization before sending any return parcel.
STILL NEED HELP?
blotteray Customer Care
Contact us for product questions, order support, payment assistance, shipping, tracking, cancellations, returns, refunds, or website support. Please include your order number whenever your question relates to an existing purchase.
CUSTOMER SERVICE PHONE
+86 152 4260 4194
LEGAL COMPANY
Xiamen Zhenzan Information Technology Co., Ltd.
REGISTERED BUSINESS & RETURN ADDRESS
Salle 404, A383, n° 50 rue Chengyi Nord, Parc logiciel Phase III, Zone de haute technologie Xiamen Torch
The address above is both the registered business address and designated return address for approved blotteray returns. Please contact Customer Care before shipment.
Xiamen Zhenzan Information Technology Co., Ltd. · blotteray · blotteray.com
