Shipping Policy
SHIPPING AT A GLANCE
Order Processing
Orders are reviewed and prepared after payment confirmation. Most orders are processed within 1–3 business days.
Business days generally exclude weekends and public holidays. Processing may take longer during holidays, promotional periods, unusually high order volumes, or when additional order verification is required.
Shipping Methods
Available shipping methods depend on the destination, products in your order, and carrier availability. The shipping methods currently available for your order will be displayed during checkout.
Shipping Charges
Shipping charges are calculated according to the shipping option available for your order. Any applicable shipping charge, free-shipping qualification, or other delivery option will be shown at checkout before payment is completed.
Your Shipping Journey
Order Confirmed
Payment and order information are received for processing.
Carefully Packed
Your jewelry box is prepared and packaged for transportation.
Shipped
The package is transferred to the applicable shipping carrier.
05 · TRACKING
Order Tracking
When tracking is available, tracking information will be sent after the order has been shipped. Please allow time for the carrier's tracking system to update after shipment information is created.
Order Updates
Please provide an accurate email address when ordering and check your inbox for order confirmation, shipment, tracking, or delivery-related communications.
06 · SHIPPING ADDRESS
Please Check Your Delivery Information
Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other delivery information when placing an order.
If you notice an address error, contact us as soon as possible. We will try to assist before shipment, but address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.
07 · SHIPPING DELAYS
Carrier & Delivery Delays
Delivery may occasionally be delayed because of severe weather, carrier disruptions, customs inspections, holidays, local transportation conditions, incorrect delivery information, or other events outside our reasonable control. If your tracking information has not updated for an extended period, please contact Customer Care so we can review the available shipment information.
International & Cross-Border Orders
Where international or cross-border shipping is available, delivery may be subject to customs clearance, local import requirements, carrier procedures, and destination-country regulations.
Unless otherwise stated during checkout, customers may be responsible for applicable import duties, customs charges, taxes, or similar government-imposed fees associated with delivery in their jurisdiction.
Package Not Received
If tracking indicates an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, contact Customer Care with your order number so we can review the available shipment information.
Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any carrier notice before contacting us for additional assistance.
09 · DELIVERY CONDITION
Damaged Or Incorrect Orders
Please inspect your order after delivery. If your jewelry box arrives damaged, defective, or different from the item ordered, contact service@blotteray.com promptly and provide your order number, a description of the issue, and clear supporting photos where possible. Our team will review the information and provide appropriate assistance in accordance with our Return and Refund Policy.
STORE OPERATOR
Xiamen Zhenzan Information Technology Co., Ltd.
blotteray is operated by Xiamen Zhenzan Information Technology Co., Ltd.
CUSTOMER CARE
Need Shipping Assistance?
If you have questions about shipping, tracking, delivery status, or your order, contact the blotteray Customer Care team. Please include your order number when contacting us about an existing purchase.
Website: blotteray.com
Operator: Xiamen Zhenzan Information Technology Co., Ltd.
